I had some pretty bad cracks in my windshield. If it lifted out in one piece, I would be surprised. They got it done even faster than the time it said it would take! I showed up in person, and the manager advised me how the process goes with my insurance. Great experience. Not something you want to get done often, but when you do, great place to go. Also, they vacuumed the front of my car and cleaned my other glass :)
Called for appt in the AM, scheduled for the PM, fixed in half an hour, on time, no cost to me because they work directly with my insurance company. Can't ask for better.
Honest and helpful
When I arrived I handed off keys and decided to wait next door to get food while work was done. Within 20 minutes I received a call that my car would not start and they tried to jump it and nothing will happen. Obviously I ran over, to realize they were hooked up to my fuse box under the hood rather than my battery in the trunk (standard for my GM saturn Ion.) I told them this and they just said, "oh"; I understood the mistake because of my own discovery when I bought the car and I figured out the same thing. We switched to the battery and nothing would happen. I had full lights, etc but no turn over. My cars system said power steering was out amongst other issues. I was stranded. They asked if I was local or had someone to help and I said no, I am new here and I came a lengthy drive to here and I have no one, but I'd guess I'd try to contact someone. They said okay, good luck and that was it. No offer to come inside on a freezing evening, no references of local help, nothing- and they were gone. I was shaken, not sure what to do, I have sprint service form my prior state which is not supported in the area and it was difficult to call my 3 contacts I had in new hampshire. If it were not for the car rental place next door , I would have spent and entire evening in my car till the morning.
The gracious employees of enterprise saw me fiddling with the car and lent me their landlines, and a place to wait; I reached a recommended local tow company for help. They came out to figure out I had an electrical issue due to the cold and when safelite jumped my fuse box, it blew my power steering, abs and one of my other fuses. They replaced them for 8 dollars and after 3 cold hours in to the dark, I was able to make my way back home thanks to them. Needless to say when the small electrical issue was figured out, I took my business for a windshield elsewhere, willing to pay extra money for a group of people a bit more helpful and kind. I understand safelite couldn't have possibly helped with my electrical issue but it was the men working there that I was disappointed with. I am glad the people next door at enterprise made me realize that there are still kind people out there willing to help in little ways to keep you safe and feel comfortable. I'm sorry for this review, but I feel reassured taking my business elsewhere.
Scheduled an appointment online at 10am and was in at 4pm the same day. Not only did he replace my windshield he cleaned my dash and all of my windows. Thanks William.
I'm sure that safelites windshields are of great quality, etc. However, I write this poor review upon the experience I had with their employees briefly. I recently moved to the north east, with a car needing a handful of fix ups prior to inspection. One of which, a windshield. I drove an hour and a half to this safelite in hopes of the great warranty, etc and turned down quotes of local places to me.
Safelite Autoglass is a US Car Repair based in Barre, Vermont. Safelite Autoglass is located at 1246 US-302 Unit #2, Barre, VT 05641, USA.
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