Three years ago, we ordered a futon stuffed with organic cotton. When it arrived, it was clear from the first smell (and reaction) that the futon was filled with chemically treated cotton.
We called up the company, who insisted that the cotton was not treated. if they indeed used organic cotton in any products, they would certainly recognize the difference in smell.
Terrible experience! Lost $500 in the process of procuring and returning a mattress.
I had ordered an organic cotton mattress from this company via a third party. I had specified that I wanted a firm mattress because of back issues. I accommodated a 5 week delay in receiving the mattress from this company in the hopes that the mattress would be worth the wait. But no, it was not firm at all. Also now that I have to ship it back on my dime I am loosing $500 of my money and still left with no mattress. How is that fair to a customer? Should it only be about profit and not about the customer service?
Because they did not want to have it returned, and because of the expense of returning such a heavy item, plus the expense we incurred when it was delivered, we kept the futon and aired it out for a year in an unused attic.
I will never buy from this company again.
We've used it a couple of times for company and had it covered with a mattress cover. I just went to move it today, a humid day, and the residual smell from the futon made my eyes and throat swell. This is three years later. I would not use this company.
Heart Of Vermont is a US Lodging based in Barre, Vermont. Heart Of Vermont is located at 131 S Main St Suite5, Barre, VT 05641, USA.
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